Shipping, delivery & returns

Where we deliver

Every city and most towns in Pakistan. If your area is difficult for couriers to reach, our team will call you before dispatch to confirm.

Delivery charges

• Standard delivery: Rs 250
• Free on orders over Rs 2,500

The exact charge for your order is always shown at checkout before you confirm.

How long it takes

• 2–4 working days — Lahore, Karachi, Islamabad, Rawalpindi and other major cities
• 4–6 working days — smaller towns and remote areas

Orders are dispatched within one working day of being confirmed. We call to confirm every order first, so please keep your phone reachable — unconfirmed orders are not dispatched.

Delivery times are working days and exclude Sundays and public holidays. Sale periods and Eid can add a day or two.

Tracking

You will receive a tracking number by SMS as soon as your parcel is handed to the courier. You can also follow progress on our order tracking page with your order number and email.

We ship with TCS, Leopards, M&P and BlueEX depending on your location.

Paying

All orders are cash on delivery. Pay the rider in cash when the parcel reaches you. Nothing is charged in advance, and we never ask for payment before delivery. Please have the exact amount ready where possible.

Returns

You may return an item within 30 days of delivery.

• Devices must come back in their original packaging with all accessories, cables and manuals.
• Unopened products can be returned in their original condition.
• Opened skincare can be returned if it caused a reaction, or if the product was faulty or not as described. For hygiene reasons we cannot accept opened products returned simply because you changed your mind.

How to start a return

1. Message us on WhatsApp or email with your order number and what you would like to return.
2. We will confirm the return address and arrange collection where possible.
3. Once we receive and check the item, we process your refund.

Refunds

Because orders are paid in cash on delivery, refunds are returned by bank transfer, Easypaisa or JazzCash to an account in your name. We will ask for those details when your return is approved.

Refunds are processed within 7 working days of us receiving the returned item.

Damaged or wrong items

Check your parcel when it arrives. If something is damaged, missing or not what you ordered, contact us within 48 hours with photographs and we will replace it or refund you in full, including delivery. You will not pay return shipping in these cases.

Device warranty

Beauty devices carry a six-month replacement warranty covering manufacturing faults. Keep the box and your order number. The warranty does not cover accidental damage, water damage where the device is not waterproof, or normal wear of consumable parts.

Cancelling an order

Message us before your parcel is dispatched and we will cancel it at no charge. Once it is with the courier it must be handled as a return.

Repeatedly refusing delivery of confirmed cash-on-delivery orders may mean we ask for advance payment on future orders.